Have questions?
Here are the ones we hear most often.
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1. How does it work?
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We start with a free phone consultation. From there we book a time to come to your space, see what you are working with, and get a sense of how we work together. The first session gives us a realistic picture of what the job involves and how long it will take. We go one session at a time, no long-term contracts. We treat your belongings with care, stay on budget and on time, and keep everything completely confidential.
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2. I've tried to get organized before and it hasn't stuck. Will this be different?
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It will be different because you won't be doing it alone. We bring experience from hundreds of different homes, situations, and goals. We are practical, judgment-free, and we actually listen. We also have a network of trusted professionals, contractors, junk removers, movers, when the job calls for them. The process works because we work with you, not at you.
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3. I'm embarrassed about the state of my home. Will you judge me?
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No. We have seen it all, and we are not here to judge. We are here to help. Most people feel relieved once we get started. The hardest part is usually making the call.
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4. Shouldn't I be able to do this myself?
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If you could have done it alone, you would have by now. That is not a criticism. It is just how it works. Most people need an outside perspective to get unstuck. A significant life change often brings people to us: a move, a divorce, a loss, a health situation. Whatever brought you here, we can help you get things moving.
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5. How much does it cost?
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$85 per hour, with a four-hour minimum. $95 per hour for sessions of three hours or less.
For larger jobs, we determine a project fee in advance. No charge for travel within Toronto. At the end of each session, we will haul one carload of donations to Value Village, the Salvation Army, or a local women's shelter at no extra cost. We are also happy to arrange pickups with Habitat for Humanity, the Furniture Bank, or other charities on your behalf.
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6. How do I know I'm getting value for my money?
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After a session, you will spend less time looking for things, less money replacing things you already own, and less energy managing a space that is working against you. Most clients tell us the relief alone is worth it. We keep you focused, we respect your time, and we do not pad the hours.
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7. How do you protect my privacy?
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Completely. We do not use logos on our cars or uniforms. We never discuss clients with anyone outside the job. What happens in your home stays there.
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8. How long does it take?
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Sessions are typically four to six hours. The total project depends on how much there is to do and how quickly you make decisions, and we will help you with both. Together we can make significant progress in a single day.
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9. Will you throw out my things?
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No. Everything that matters to you stays. Our job is to help you figure out what that is and build a system around it. Anything you decide to let go of will be donated, recycled, passed on to family, or sold. Your call, your pace.
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10. What if I slip back into old habits?
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It happens less often than people expect, because a system that fits your life is easier to maintain than one imposed on you. If you do need a reset, we offer maintenance visits to help you stay on track.
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11. Do you work with families and estates?
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Yes. We help adult children and families navigate a parent's home after a loss or a move, and we work through estate clearing with care and discretion. These situations are rarely just about the stuff, and we understand that.
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12. What areas do you serve?
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Toronto and the GTA. We come to you.
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